A PakForge account manager looks after the customers you've already won. They check in regularly, solve problems before they turn into churn, renew contracts and find the upsell opportunities your team doesn't have time to chase.
A dedicated account manager who works only on your account, during your buyers' business hours.
Holds scheduled calls with each account to review goals, results and upcoming needs.
Picks up on issues before the customer complains and coordinates fixes with your team.
Tracks renewal dates and starts the conversation early, so nothing lapses by accident.
Spots where customers could get more value and brings them the right upgrade or add-on.
Shares feedback with your product and delivery teams, so you keep improving.
Maintains account notes, contacts and health in your CRM.
Every rep follows the same structured ramp, so you know what's happening each week.
We learn your product, buyers and sales process, then build your Account Manager's playbook: talk tracks, objection handling and what counts as a win.
Role-play sessions with our coaches until the pitch sounds natural, then first live activity with your sign off.
We review calls and results with you and tighten the targeting, messaging and handoffs.
Your first monthly review. We agree targets for next month and whether to add more reps.
Targets are agreed with you after discovery. Your weekly report tracks them.
Your rep works inside your stack. If you don't have one yet, we'll recommend one.
Three experience tiers. Pay one fixed monthly rate for a dedicated rep, or pay by the hour.
Tier 1 · Account Manager
Handles routine check-ins and admin for smaller accounts.
$1,000–$1,200/month
$10–$12/hour
Dedicated rep, billed monthlyBilled for hours worked
Typical roles: Cold Caller, Appointment Setter, Lead Qualification, Sales Ops support
Get Tier 1 CandidatesTier 2 · Account Manager
Manages a book of SMB and mid-market accounts, including renewals.
$1,400–$1,600/month
$15–$17/hour
Dedicated rep, billed monthlyBilled for hours worked
Typical roles: SDR, BDR, Inbound and Inside Sales, Customer Success
Get Tier 2 CandidatesTier 3 · Account Manager
Owns strategic accounts, negotiates renewals and leads expansion deals.
$1,800–$2,000/month
$20–$22/hour
Dedicated rep, billed monthlyBilled for hours worked
Typical roles: Account Executive / Closer, Sales Executive, Account Manager
Get Tier 3 CandidatesShare your product, your ideal customer and the role you need. It takes under a minute.
You · 1 minuteA short discovery call on your market, your buyers and how you sell today.
PakForgeEach comes with a video intro and resume, matched to your role, tier and industry.
PakForgeTalk to them yourself and pick the person you want. No pressure, no lock in.
You · 1 hourWe sign the NDA, train your rep on your ICP and handle payroll, coaching and weekly reports.
You · take the meetingsYes, at Tier 3. Many clients start their account manager on smaller accounts, then move larger ones over once they're confident.
Account management focuses on the commercial relationship: renewals, upsells and contracts. Customer success focuses on onboarding and making sure customers get value. Some teams combine the two.
Yes. They use your CRM, help desk and communication tools, with the access you choose to give them.
It depends on account size and how much contact each one needs. We'll suggest a realistic book size on the discovery call.
Book a free 30 minute call. We'll learn about your buyers and send a shortlist of three vetted candidates with video intros.
